Privacy policy

Privacy Policy

This policy explains what personal information we collect, why, and what we do with it. We handle personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles.

What we collect

When you shop with us or sign up, we may collect:

Your name, email, phone number and shipping/billing address
Order and payment details (card payments are processed securely by our payment providers — we don't store full card numbers)
Order history and communication with us
Website and device data through cookies and analytics (pages visited, browser, rough location)

How we collect it

We collect information directly from you — at checkout, when you create an account, or when you sign up to our emails — and automatically through cookies when you use the site.

Why we use it

We use your information to:

Process and ship your orders
Send order and shipping updates
Respond to your questions and handle returns
Send marketing emails, where you've opted in (you can unsubscribe any time via the link in any email)
Improve our products, site and service

Who we share it with

We don't sell your personal information. We share it only with the providers we rely on to run the business, including:

Shopify — our store and checkout platform
Payment providers — to process payments
Australia Post — to deliver your order
Klaviyo — to manage our email marketing
Analytics providers — to understand how the site is used

Some of these providers store or process data on servers outside Australia. We only work with providers we consider take privacy and security seriously. We may also disclose information if required by law.

Cookies

We use cookies to keep your cart working, understand site traffic and improve your experience. You can disable cookies in your browser, but parts of the site may not work properly if you do.

Security and retention

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above or to meet legal and tax obligations.

Accessing or correcting your information

You can ask us what personal information we hold about you, request a correction, or ask us to delete it where we're able to. Email us at info@mainbreaksport.com and we'll help.

If you have a privacy concern, contact us first and we'll do our best to resolve it. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.